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Quality Best Practices for on-line services.

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Opquast best practices

This is version 1.0 of the Opquast Best Practices List.

Opquast - All on line services - 1.0 -
SectionTri par rubrique montant LevelTri par niveau montant Tri par numéro montant Titles : click on the best practice title to access the full sheet.
Accessibility Level 1 1 Equivalent alternative content for all image files is correctly provided.
Accessibility Level 3 2 The pages are at least in conformance to Level "A" of the Web Content Accessibility Guidelines (WCAG) 1.0 of the W3C.
Accessibility Level 2 4 The font size of display characters is expressed in relative size and not absolute size.
Accessibility Level 2 5 The entire site is navigable using only keyboard input.
Accessibility Level 2 6 The meaning/expansion of acronyms and abbreviations is made explicit when they first appear in the body of each page.
Accessibility Level 2 7 The site doesn’t make use of frames.
Server Level 3 8 The headers being returned by the server contain information relative to the character set which is being used.
Code Level 1 9 The source code of the pages contains information relative to the character set which is used.
Code Level 3 10 The W3C technologies which are being implemented are conform to specifications.
Code Level 1 11 The site doesn’t have any system which prevents or hinders the user from reading the source code.
Code Level 1 12 The source code of all the pages contains a document type declaration (doctype) which conforms to the syntax defined by the W3C.
Accessibility Level 2 13 The source code of the pages contains an indication of the main language of the content.
Internationalisation Level 2 15 If the site is available in more than one language it is possible to access any version from all the pages of the site.
Code Level 2 16 The content of each page is organized in a structured hierarchy of titles and sub-titles.
Server Level 3 17 If the site exists in more than one language, the server will return a page in the language defined by the user agent, if the ressource is available in that language.
Content Level 2 18 Information relative to copyright and reuse is accessible from all of the pages.
Content Level 2 20 The moderation conditions of public spaces are published on the site.
Offer Level 1 21 Financial data are expressed in a unit which is conform to international standards.
Content Level 2 22 If the site is directed at or reserved for a specific audience, this audience must be mentioned clearly on the homepage.
Offer Level 2 24 The quantifiable characteristics of products and services (dimensions, time periods, volumes etc.) are expressed in units that conform to international standards.
Cookies Level 2 25 Access and use limitations linked to cookies being blocked are indicated.
Cookies Level 3 26 The cookie validity period is stated on the site.
Cookies Level 3 27 The cookies have an explicit name which makes it possible to identify the site that they are from.
Cookies Level 2 28 The presence and the aim of the cookies is stated on the site.
Favorites icon Level 2 29 The source code of the page contains a valid link to a page icon (favicon).
Favorites icon Level 3 30 The favorite/page icon is at least provided in a 32 x 32 pixel format.
Files for download Level 1 32 The format (file extension or corresponding software) of downloadable files is stated.
Files for download Level 2 33 The downloadable files are provided in at least one format whose specifications are in the public domain.
Files for download Level 1 34 The file size of downloadable files is stated.
Forms Level 1 36 In the event of data entered into an online form being rejected, the fields containing the rejected data are indicated to the user.
Forms Level 3 37 In the event of form input being rejected all the information already input can be modified by the user.
Forms Level 1 38 Obligatory fields in forms are clearly indicated.
Identification Level 1 42 The name of the site/author are stated on each page.
Homepage Level 1 43 The content and the services provided are described on the homepage.
Homepage Level 2 44 The volume of information to completely display the page in its entirety is inferior to 100 K.
Hyperlinks Level 3 45 The URL that link to directories and not to files end with a slash (“/”).
Hyperlinks Level 1 46 Links of the same type share the same colors, form and behavior on all pages.
Hyperlinks Level 1 47 Links are visually/graphically different from the rest of the content.
Hyperlinks Level 2 48 All the links within the site are valid.
Hyperlinks Level 3 50 Links to files inside the site and those outside the site are distinguishable.
Hyperlinks Level 3 51 The main language used on the target pages is stated when it is different from the current page.
Hyperlinks Level 2 52 Links that have been followed are distinguished from ones that have not.
Identification Level 2 53 The name of the person responsible for content is stated on the site.
Contact Level 2 55 The site provides at least one way of contacting a public space moderator.
Contact Level 1 57 The site provides at least one means of contacting the author and/or the webmaster.
Contact Level 2 58 The site proposes at least two ways of contacting the author and/or the webmaster.
Search engine Level 2 60 If the site is made up of more than 15 textual pages, an online search engine is accessible from all of its pages.
Navigation Level 1 61 Apart from the event of an irreversible action of which the user must be forewarned, the navigation buttons (back and forwards) allow navigation through the history.
Navigation Level 2 62 Links within the site do not point to pages that are under construction.
Navigation Level 1 63 Access and navigation of pages is possible on a display that is set at 256 colors.
Navigation Level 2 64 Users can resume navigation directly after having submitted a form, without having to use the browser back button.
Navigation Level 2 65 Navigational icons are accompanied by an explicit text equivalent.
Navigation Level 2 66 It is possible to return to the homepage of the site from all the pages on the site.
Navigation Level 2 67 The order in which navigation sections are laid out is the same on all the pages of the site.
Navigation Level 2 68 If all of the site’s pages are not accessible from the main navigation menu a site map is accessible from all of the pages.
Navigation Level 1 70 The main navigational menu is situated in the same place in all of the pages.
Navigation Level 2 72 Users are informed on each page of its position in the structure of the site.
Typography Level 1 73 The number of fonts used throughout the site is limited to three (unless it is a presentation of graphical work or products)
Plugins Level 2 76 If access to an item of content requires a plug-in, the size of the file to download is clearly stated.
Plugins Level 2 77 If access to an item of content requires a plug-in, a link to download the file or to information about the plug-in is provided.
Navigation Level 2 78 Unless there is a warning, the volume of data to download in order to display a page in full is inferior to 150 K.
Multimedia Level 2 79 No rich media object larger than 50 K (images or other) is sent to an agent without prior warning, previsualization or progressive display.
Navigation Level 2 81 The website graphical charter is coherent over all of the pages and sections of the site.
Server Level 1 82 The server transfers a custom 404 error page.
Content Level 2 83 Advertisements and publicity are identified as such.
Statisics and referencing Level 3 84 The site root directory or the pages contain instructions for indexation robots.
Statisics and referencing Level 2 85 Information about site audience and statistics contain the period and method of measurement.
Titles Level 1 86 Every page has a title which is meaningful and relevant to the content of the site.
Titles Level 2 87 Every page has a title which is meaningful and relevant to its content.
URL Level 2 88 URLs of pages within the site do not contain any spaces.
URL Level 2 89 The domain name extension (.com, .org, .net, etc.) is coherent with the activity, the geographical zone or the status of the author.
URL Level 2 90 The length of the domain name is inferior to 30 characters.
URL Level 2 92 The address of the site works with or without the prefix www.
Identification Level 2 93 The name of the author, the entity or company is stated.
Security Level 2 133 The privacy and private information confidentiality policy is made clear on the site.
Security Level 2 135 The server does not send back a list of files in a directory if there is no default page.
Accessibility Level 2 148 Alternative content for all non textual content is correctly stated.
Code Level 2 149 The W3C that are used on the homepage conform to standards.
Navigation Level 3 151 The main navigation menu of the site appears on the custom 404 error page.
Pop-ups Level 2 153 Navigating pages within the site doesn’t open pop-up pages.
Pop-ups Level 3 154 Loading the site homepage doesn’t open pop-up pages.
Pop-ups Level 1 155 If the site does impose pop-up windows this only happen once.
Pop-ups Level 1 156 If the site does impose pop-ups they contain a “close window” button.
Accessibility Level 2 160 Summaries for tables are correctly provided.
Multimedia Level 2 161 If animations, sounds or flashing items are looped in the page, a user can stop them.
Accessibility Level 2 162 Every form field has a unique label.
Hyperlinks Level 1 163 Underlining text is only used for hyperlinks.
Hyperlinks Level 2 167 The wording of hypertext links is representative of the nature and content of the target page.
Plugins Level 3 168 If viewing some parts of content requires a plug-in, the download hyperlink is provided on all pages where it is necessary.
Typography Level 1 170 A generic font family is given as the last substituion element.
Accessibility Level 1 176 Adjacent hypertext links are always separated by a printable character or an image.
Multimedia Level 3 183 Thumbnails are not just large images that are resized in the user agent.
Server Level 3 184 The server sends information allowing content to be cached.
Internationalisation Level 1 185 The country is indicated in all postal addresses.
Internationalisation Level 1 186 The telephone country code is stated in front of every telephone number.
Server Level 2 187 The server returns an indication of the main content language.
Server Level 3 189 The server returns information relative to the nature of the content (presence or absence of content of a sexual nature, violence, etc.)
Hyperlinks Level 2 190 Hovering over links does not modify page layout.
Forms Level 1 193 Information that is intended for public spaces can be previewed before being submitted.
Forms Level 3 194 The preview page for information intended for a public site makes it possible to edit the information.
Forms Level 2 195 In the case of a form that is constituted of more than one page a recapitulating file is displayed before final submission.
Server Level 3 197 The server returns information concerning the confidentiality and privacy policy.
Forms Level 2 202 In the case of data being rejected in a form, the reasons are stated to the user.
Forms Level 2 203 Les informations destinées à des espaces publics peuvent être prévisualisées sous la forme où elles seront affichées.

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Opquast - E-commerce service - 1.0 -
SectionTri par rubrique montant LevelTri par niveau montant Tri par numéro montant Titles : click on the best practice title to access the full sheet.
Identification Level 1 54 The conditions of sale and/or website usage are accessible from every page.
Identification Level 2 56 The courts that have jurisdiction in the event of litigation are cited in the terms of sale and/or usage.
Contact Level 2 94 The postal address, telephone numbers and e-mails of the local and central office of the organization are stated.
Identification Level 1 95 The company or organization registration number, obtained according to local legal registration procedure, is stated.
Offer Level 1 97 The nature and quantifiable characteristics of products and services (dimensions, duration, capacity, etc.) are stated.
Offer Level 2 99 The consume by date of perishable goods is stated.
Offer Level 1 100 Prices excluding tax of products and services is given alongside of details of taxes and total amounts.
Offer Level 2 104 The validity dates and conditions of special offers and promotions are stated.
Offer Level 1 105 Financing conditions (overall credit rate, conditions, reserves and acceptance delays) are stated.
Contact Level 3 106 The availability/opening times and prices of services provided to users are stated on the site.
Contact Level 1 109 The delay necessary in order to respond to user requests/questions is stated.
Contact Level 3 110 An acknowledgment of reception of a request is sent by email within 60 minutes of.
Contact Level 2 111 An answer to a request for information is sent within 5 working days of reception.
After sales service Level 1 112 The conditions of guarantee (period, options, extensions, prices, etc.) are stated.
After sales service Level 2 113 The address and conditions for return of products (on site, workshop) are stated.
After sales service Level 2 115 The after sales service terms and conditions (prices, times, contact methods, etc.) are stated.
Offer Level 2 116 The availability of products is stated before the final confirmation of the order.
Delivery Level 1 117 Information relative to delivery zones of products or to services are stated.
Delivery Level 2 118 It is possible to state different addresses for billing and delivery.
Delivery Level 1 119 Estimated delivery times are stated before final confirmation of order.
Basket Level 1 121 The detailed sub total (quantities, prices, costs, insurances, etc.) must be stated before final confirmation of the order.
Basket Level 2 122 It is always possible to modify the quantities of each article, to remove or add any article prior to final confirmation of the order.
Payment Level 2 125 The site accepts at least two different methods of payment.
Payment Level 1 126 The accepted methods of payment and corresponding procedures are present or accessible on all the pages which present products or services.
Payment Level 1 128 The reference of the transaction is displayed to the client following the confirmation of the order.
Security Level 2 129 Information on the kind of the electronic transaction security (level and method of encryption) are indicated on the site.
Security Level 1 130 Banking details and data are encrypted.
Security Level 1 131 The security certificates are valid and signed by a third party organization.
Security Level 3 132 The identity of banking partners and/or payment solutions are clearly indicated.
Forms Level 1 136 The steps of an on-line transaction which requires multiple interactions (order, multiple page forms etc.) are described and printable before the transaction commences.
Payment Level 2 137 A recapitulating email with the reference of the transaction and the order data is sent with sixty minutes of order submission.
Reimbursment Level 2 139 The conditions of refunds (delays, costs and required documents) are stated.
Reimbursment Level 1 140 Conditions regarding return shipping costs are stated.
Claims Level 3 142 The method for making a claim and the way they are processed is stated on the site.
Claims Level 1 143 The site provides at least one way of contacting the person responsible for claims.
Claims Level 2 144 An acknowledgment of reception of a claim is sent by email within three working days.

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Opquast - Syndication service - 1.0 -
SectionTri par rubrique montant LevelTri par niveau montant Tri par numéro montant Titles : click on the best practice title to access the full sheet.
Format Level 1 145 The format of syndication feeds is stated on the site.
Code Level 3 188 The source code of the syndicated feeds contains the update frequency.
Hyperlinks Level 1 198 Hyper links contained in RSS feeds must be absolute.
Hyperlinks Level 1 199 Links to syndicated feeds are present.
Hyperlinks Level 3 200 The wording of links to syndicated feeds indicate their format.

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Opquast - Newsletter Service - 1.0 -
SectionTri par rubrique montant LevelTri par niveau montant Tri par numéro montant Titles : click on the best practice title to access the full sheet.
Subscription Level 1 177 Subscription to newsletters is submitted to a verification procedure.
Format Level 2 178 Newsletters are proposed in simple text and HTML formats.
Format Level 3 179 The default format for newsletters is simple text.
Format Level 3 180 A copy of the last newsletter to date is on-line.
Subscription Level 1 181 Newsletters contain a link that makes it possible to unsubscribe.
Contact Level 1 182 The newsletter frequency is stated on the site.
Identification Level 2 196 The date and/or number of newsletters are indicated in the subject of the message.
Subscription Level 2 201 Unsubscribing from newsletters is possible from the site.

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Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).